Safe Locks

Find below the most Frequently Asked Questions regarding security, battery and other concerns of Safe Locks.

If you are having the issue that you are typing in your code, but the safe will not open, this means that in 95% of the cases, a battery change will solve the issue. In general, this is always the first step to do when troubleshooting your lock.

It depends on how often the electronic safe lock is being used. All electronic locks give an audible and/or visual warning when the battery is running low. As soon as this happens, it is advisable to replace the old battery with new ones.

You can always replace your electronic safe lock quickly even if it has already run out of battery. Read our FAQ on how you can change the electronic lock of your safe without expert help.

Safes or security cabinets usually come with many locking system options. Either key or code locks offer the same security level, choose according to your preferences, and bear in mind there are also electronic, biometric and mechanical combination locks.

Find the differences and benefits associated with each safe lock type:

Key Safe Lock

PROS:
No need for battery.
Cheaper than code lock.

CONS:
A key can get stolen or broken.
Security safe keys can be long and carrying might be bothering.
You will need to find somewhere safe to hide it.

Code Safe Lock 

Can be used by several people without needing extra keys.
If it is used by many people and you are scared that one might steal the valuables, you can have personal codes with an audit function.
The majority of our clients choose code lock or electronic lock for their safe or security cabinet.

Electronic Code Safe Lock

The biggest benefit of Electronic Lock is the visual display, that facilitates the whole opening and programming process.
The code can easily be set up or changed via external software.

Biometric Safe Lock

A biometric safe lock can differentiate between 3 different finger types: Master, User and Alarm fingerprint. The master fingerprint administers the system, a user fingerprint opens and closes the lock and an alarm fingerprint can trigger a silent alarm. The fingerprint is converted to a specific algorithm and enciphered code.

Mechanical Combination Safe Lock

No batteries are needed, which means that also electronic supply is not needed.
If you need to change the code it becomes more complex than, for example, changing the code for Code Lock.

You can use the emergency power to open your vault, even with an empty battery. To activate the emergency power, you need a 9V block battery, which you need to insert into the corresponding contacts on your input unit.

On the right side, next to the keypad of the lock, you can find two notches. These must be exposed with a knife or a spatula, because underneath are the contact points for the 9V block battery.

Now you can adapt the 9V block battery to the contacts. Note that the large negative pole is placed on the large contact and the small positive pole on the small contact.

The flowing emergency power from the battery allows you to put in the numerical code and thus opening the safe.

Allow the emergency power to flow until the vault is completely open. When you have done this you can replace the empty batteries with new ones as normal.

It could have various reasons, why you are not able to close or open the safe, but most of the time the cause is quite simple to solve. 

Lock

After installation your lock needs to beep twice, which means that the code is installed correctly.

Stuck Doors

If your safe door is open it means that the lock is still not working, so you have to know the fact that the locking pins are forcing the lock into the manipulation protecting. The locking pins on the hinged side of the door are in contact with the body of the safe, which means that it is causing a force on the locking mechanism and the lock tongue.

The solution in this case, is to hold the power of the bolt, by pressing the handle immediately after entering the code in the closed position and then the latch is opened normally. It will work, when you remove the entire load from the tongue and try to raise the torque with a lever.

Battery and Emergency Power

In case if the battery runs out you have 2 emergency power buttons on the keypad, these are only for temporary use.

Once you have the Laptop Air safe with a code lock, you need to set up your own PIN code with the door opened. The code can be between 3 and 8 numbers. After you have selected them, make sure to check if it works 3 times without closing the door.

When you want to open the safe, type the PIN code as well as the sign * or # in the end. Then, you should rotate the handle to the left side.

 Important: The Air Laptop security box must be anchored before use in order to comply with insurance and safety requirements. 

 For more visualization and information, you can read this user guide.

No, the lock is not included in the external dimensions of the safe. Measures of the safe are without the lock handle and fitting. You can find the lock dimension on the product description under the attribute "Lock depth".

Yes you can change the code lock, as long as you follow the manufacturer's manual.

All electronic lock combinations can be changed. When receiving the product, a fixed manufacturer code is set. The instructions on how to change this code are found in the manufacturer’s manual, which can be downloaded from our website.

For security reasons, SafeGear does not have a master code, so we advise you to be extra careful when changing the code of your electronic safe lock. Always change the code with the door open and test it several times before locking the safe again!

To replace the battery, open the compartment at the bottom of the keypad by sliding the plastic cover to the right.

Follow these steps to replace the battery on your safe:

1) Open the compartment at the bottom of the lock by sliding the plastic cover to the right.

2) Once the plastic cover is open, carefully remove the old battery from the input unit.

3) Disconnect the battery clip and connect it to the new battery.

4) Place the battery inside the lock and close battery cover.

Only use quality 9V batteries. The keypad BR5010 is used with code locks like EM2020 or EM3520 from M-Locks.

The keypad is used on safe series:

Lyra, Libra, Paper Star Light, Gemini Pro, SB Pro, GTA, GTB, Safegear Gun Safe, KWT, Topas PRO, Einsatzdeposit

When the input unit is being changed on the safe with the lock EM3520 - that means that the input unit is turneable, the lock from the inside of the door has to be removed.

Follow the steps below:

1. Remove the cover from the back of the door.

2. Dismount the lock (4 screws in the conrners of lock)

3. Install the input unit according the manual - make sure that the cable is properly placed in the spindle.

4. Mount the lock back

5. Test functionality - ALWAYS TEST THE INPUT UNIT WHEN THE DOOR IS OPEN

6. Mount the door cover back.

Safe locks are classified in ascending security classes going from A through D as per EN-1300 Regulation.

Additionally, starting at security grade IV, safes and vaults must contain 2 separate locks and even 3 for grades XI and higher.

The following table attempts to explain the lock requirements that each safe must meet in order to maintain the certification for the EN-1143-1 burglary resistance grade.

Air series is equipped by the emergency key for opening the safe in situation of loosing the code or when the battery is absolutelly discharged. If you cannot find your emergency key, you will have to contact producer or your supplier

You have to press # or * after entering the code. After that is necessary to rotate with the handle to the left and open the safe.

For more information about Air safes, read this quick user guide.