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Knowledgebase

 

Order process & Delivery
Order & Delivery: All you need to know
SafeGear offers you a wide variety of delivery options. We find the best delivery partners and ensure fast and safe delivery. To our services belongs delivery with or without installation and standard or express delivery. The following guideline will give answers to all questions you may have.
I have just placed an order via the website. What happens next?
Congratulations on your recent purchase! We will be in contact with you within few days with more information regarding the delivery of your product. We always try to indicate on the product page the delivery time of the product, but as our warehouses are in different locations around Europe, the delivery may not be exactly as anticipated.
Hvad er et IBAN nummer og hvordan laver jeg en overførsel?
Et IBAN nummer er et internationalt banknummer på 34 cifre med en 2 cifret landekode foran, som bruges til internationale bankoverførsler.
Order & Delivery: My product was just delivered, but the packaging is damaged. What do I do?

IMPORTANT! ALWAYS CHECK PACKAGING BEFORE SIGNING FREIGHT BILL! Before signing the freight bill, be sure to note down that the safe has damages to the packaging

● Keep a copy of the freight bill (if it is done electronically, this should not be needed)

● Take photo of the damaged packaging before opening

● Open up the packaging to reveal the actual damages to the safe

● Take pictures of any external damage that you may find

● Check if the lock is still working, or other basic functionalities

● Contact SafeGear as soon as you can and send us all of the above mentioned information to: Info@safegear.com

Going Forward:

● SafeGear will follow up with the freight forwarder to resolve the dispute as fast as possible

● Keep the product in a place where it will not be exposed to rain

● Every freight damage case is different; sometimes the entire safe needs to be replaced and sometimes it can be fixed with some paint and a deduction on the price

Order & Delivery: Can I buy on account?

For our business clients we offer the possibility to buy on account with a time of payment of 14 days. For our private clients and consumers this is not possible.

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Security Safes
What Level of Burglary Protection is Right for You?
The amounts that can be insured in a specific safe variate across European countries. Safes have to be certified according to EN-1143-1 or EN 14450 regulations. These well-defined standards classify safes into security Grades.
Safe locks: All you need to know
Find below the most Frequently Asked Questions regarding security, battery and other concerns of Safe Locks.
Hvilken grad af indbrudsbeskyttelse er den rigtige for dig?
De beløb, der kan sikres i et bestemt pengeskabe variant på tværs af europæiske lande. Pengeskabe skal certificeres i henhold til EN-1143-1 eller EN 14450-forskrifterne. Disse veldefinerede standarder klassificerer pengeskabe i sikkerhedsgrader. - Som ses i tabellen under artiklen.
Safes: What are the European Norms for Burglary Safe Ratings?
The EU Norms for Burglary-resistance safe ratings are values given by independent institutions recognized throughout Europe. The burglary grade could play a role for the insurance category of the stored valuables.
Safes: What does Safe Burglary Grade or Rating mean?
Safes have to be certified according to EN-1143-1 or EN 14450 regulations. These well-defined standards classify safes into security Grades.The amounts that can be insured in a specific safe variate across European countries.
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Security Mirrors
Security Mirrors: What are security mirror main characteristics?
The main characteristics of security mirrors depend on the material, reflectiveness, and type. Click to Read More.
Stainless Steel Mirrors: All you need to know
We have grouped the most Frequently Asked Question regarding stainless steel mirrors. Continue to Read More...
Security Mirrors: All you need to know
We have grouped the most Frequently Asked Question. Continue to Read More...
Security Mirrors: What is a mirror's viewing distance?
The mirror´s viewing distance refers to the maximum distance between the viewer and the mirror at which the safety mirror can be functionally used.
Security Mirrors: Which kind of mirrors comply with IFS?
IFS (International Food Standards) is an international review system that ensures the food safety. In order to get an IFS certification, there is a checklist of certain hygiene criteria that have to be met through the entire production procedure.
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Retail Security
How does a Recoiler in display security work?
A Recoiler is a system which has a retractable cord that returns the device to the default position.
How to mount a lasso loop ? Can you easily remove it and put it on another device? If so, how is it done?
To attach the lasso loop to a product for the first time don't connect the RJ11 to your alarm module
What kind of cables are used?
There are various kind of cables available for protecting visual merchandise such as: electronics (smartphones, tablets, computers,wearable electronics), clothes etc.
Do EAS antennas have to be connected to a power supply?
AM antennas are powered directly from the controller unit, which is connected to the main power supply
What happens if someone detaches the cable or the whole alarm module?
An Alarm Module has a special button that is constantly pressed while being attached to the table. So if the Alarm Module/Cable is detached, the alarm sound will go off.
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Safe Locks
Safe locks: All you need to know
Find below the most Frequently Asked Questions regarding security, battery and other concerns of Safe Locks.
Safe Locks: I type in my code, but the safe won’t open, what do I do?
If you are having the issue that you are typing in your code, but the safe will not open, this means that in 95% of the cases, a battery change will solve the issue. In general, this is always the first step to do when troubleshooting your lock.
Safe Locks: Do the external dimensions include the lock?

No, the lock is not included in the external dimensions of the safe. Measures of the safe are without the lock handle and fitting. You can find the lock dimension on the product description under the attribute "Lock depth".

Safe Locks: How do I change the battery on my code lock? M-Locks EM2020 / EM3520 - BR5010?

To replace the battery, open the compartment at the bottom of the keypad by sliding the plastic cover to the right.

Follow these steps to replace the battery on your safe:

1) Open the compartment at the bottom of the lock by sliding the plastic cover to the right.

br5010

2) Once the plastic cover is open, carefully remove the old battery from the input unit.

3) Disconnect the battery clip and connect it to the new battery.

4) Place the battery inside the lock and close battery cover.

 

Only use quality 9V batteries. The keypad BR5010 is used with code locks like EM2020 or EM3520 from M-Locks.

The keypad is used on safe series:

Lyra, Libra, Paper Star Light, Gemini Pro, SB Pro, GTA, GTB, Safegear Gun Safe, KWT, Topas PRO, Einsatzdeposit

Safe Locks: Can I change the code of my electronic safe lock?

Yes you can change the code lock, as long as you follow the manufacturer's manual.

All electronic lock combinations can be changed. When receiving the product, a fixed manufacturer code is set. The instructions on how to change this code are found in the manufacturer’s manual, which can be downloaded from our website.

For security reasons, SafeGear does not have a master code, so we advise you to be extra careful when changing the code of your electronic safe lock. Always change the code with the door open and test it several times before locking the safe again!

 

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Fire Safety
Hvad anbefales til varmt arbejde på tage?
Vi anbefaler både 2 ildslukkere på mindst 6 kg samt en vandslange. Hvis der ikke er vandslange, anbefaler vi mindst 3 ildslukkere på hver 6 kg. Det mest almindelige er, at du har 2 pulverslukkere til tagarbejde, men også kan kombineres med for eksempel en CO2 kulsyreslukker.
Kan jeg returnere brandslukkeren, hvis den ikke er blevet brugt?
Nej. Brandslukkerens kvalitet og tryk testes, inden de forlader lageret for at sikre, at den er godkendt til fuld brandbeskyttelse. Hvis produktet returneres, skal det gennemgå disse tests igen, hvilket er tidskrævende og dyrt. Hvis du har brug for en ildslukker til et projekt eller en begivenhed, er det muligt at leje en ildslukker. Kontakt SafeGear, hvis der er noget, du er interesseret i.
Hvad er prisen på en brandslukker?
Prisforskellen på brandslukkere varierer meget. Men pas på. På markedet kan man risikere at finde enten alt for dyre eller ekstremt billige brandslukkere. Prisen afhænger af om slukkeren er godkendt efter Dansk Standard (DS) eller hvilken ”rating” som brandslukkeren har. Hvert år udtager Dansk Standard et antal brandslukkere af alle typer til en test. Så når man anskaffer sig en brandslukker bør man kigge efter om slukkeren er Dansk Standard (DS) godkendt. DS slukkere har en højere funktionsdygtighed end brandslukkere, hvor de kun er ”EN3 godkendte”.
Er det muligt at selv genopfylde vandet i en vandslukker på en tankstation?
Nej, det er ikke godkendt. Al genopladning skal udføres af et autoriseret brandservicefirma, der kan genoplade. Så indeholder mange vandslukkere et additiv, dels for at forbedre slukningsevnen, men også for at forhindre vækst i beholderen.
Hvor stort skal et brandtæppe være?
Et brandtæppe skal være stort nok til at kunne dække et helt menneske i tilfælde af brand. Brandtæppet slukker ilden ved hjælp af et sikkert materiale.
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