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About Us
Delivery
Billing
IMPORTANT! ALWAYS CHECK PACKAGING BEFORE SIGNING FREIGHT BILL! Before signing the freight bill, be sure to note down that the safe has damages to the packaging
● Keep a copy of the freight bill (if it is done electronically, this should not be needed)
● Take photo of the damaged packaging before opening
● Open up the packaging to reveal the actual damages to the safe
● Take pictures of any external damage that you may find
● Check if the lock is still working, or other basic functionalities
● Contact SafeGear as soon as you can and send us all of the above mentioned information to: Info@safegear.com
Going Forward:
● SafeGear will follow up with the freight forwarder to resolve the dispute as fast as possible
● Keep the product in a place where it will not be exposed to rain
● Every freight damage case is different; sometimes the entire safe needs to be replaced and sometimes it can be fixed with some paint and a deduction on the price
For our business clients we offer the possibility to buy on account with a time of payment of 14 days. For our private clients and consumers this is not possible.
No, the lock is not included in the external dimensions of the safe. Measures of the safe are without the lock handle and fitting. You can find the lock dimension on the product description under the attribute "Lock depth".
To replace the battery, open the compartment at the bottom of the keypad by sliding the plastic cover to the right.
Follow these steps to replace the battery on your safe:
1) Open the compartment at the bottom of the lock by sliding the plastic cover to the right.
2) Once the plastic cover is open, carefully remove the old battery from the input unit.
3) Disconnect the battery clip and connect it to the new battery.
4) Place the battery inside the lock and close battery cover.
Only use quality 9V batteries. The keypad BR5010 is used with code locks like EM2020 or EM3520 from M-Locks.
The keypad is used on safe series:
Lyra, Libra, Paper Star Light, Gemini Pro, SB Pro, GTA, GTB, Safegear Gun Safe, KWT, Topas PRO, Einsatzdeposit
Yes you can change the code lock, as long as you follow the manufacturer's manual.
All electronic lock combinations can be changed. When receiving the product, a fixed manufacturer code is set. The instructions on how to change this code are found in the manufacturer’s manual, which can be downloaded from our website.
For security reasons, SafeGear does not have a master code, so we advise you to be extra careful when changing the code of your electronic safe lock. Always change the code with the door open and test it several times before locking the safe again!
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